Orient Academy Refund Policy

Effective date: 07.08.2025

At Orient Academy, we’re committed to delivering high-quality, practical online education and a smooth learning experience. Because our courses are digital products with instant access, our refund policy is structured to balance fairness for both learners and our platform.

1. Eligibility for Refund

• You are eligible for a full refund if:
  
  

• You request your refund within 30 days of purchase (the date of checkout).
  
  

• AND you have not started any part of the course (i.e., you have not accessed or watched any course lesson/content, as tracked by our platform).
  
  

• No refunds will be issued if:
  
  

• You have started or accessed any lesson, video, or downloadable material within the course - even partially.
  
  

• Your purchase was made as part of a special sale, promo code, or discounted bundle, unless otherwise specified in the specific promotion’s terms.
  
  

2. Free Previews

• Before purchasing, you can request a 5-minute course preview to ensure the content meets your expectations.
  
  

• This preview is designed to give you a feel for the course before making a commitment.
  
  

3. Technical Issues

• If you experience a technical problem preventing access to your course:
  
  

• Please contact our support team at podrska@balkan.orientacademy.co within 7 days of your purchase.
  
  

• Our team will attempt to resolve your issue within 7 days.
  
  

• If the issue cannot be resolved in this time, and you have not started any part of the course, you are eligible for a full refund.
  
  

4. How to Request a Refund

• To start a refund request, contact us at podrska@balkan.orientacademy.co with your order details and reason for the request.
  
  

• Refund requests are accepted once per customer per course to prevent abuse.
  
  

• If eligible, your refund will be processed to your original payment method within 10 business days of approval.
  
  

• If more than 15 business days have passed since your refund approval, please contact us again.
  
  

5. Certificates

• Certificates are issued only upon successful completion of the course and are non-refundable.
  
  

6. Non-Refundable Items

• Refunds are not available for:
  
  

• Courses where any lesson or material has been accessed.
  
  

• Courses purchased via special sales, promo codes, or discounted bundles (unless otherwise stated in the promo).
  
  

• Gift cards.
  
  

7. Customer Support

• If you have any questions or concerns about your order, or need help with access, reach out anytime at podrska@balkan.orientacademy.co.
  
  

• Our team is here to help resolve issues and make sure you get the most from your learning journey.
  
  

8. Abuse Prevention

• Refunds are limited to one request per user per course to prevent repeated or abusive refund claims.
  
  

Thank you for choosing Orient Academy to start your learning journey. We stand behind our content and are here to support you every step of the way.